The PUL program (Power Up Learning) at the high school gives each of our students a very powerful tool for learning. Of course it can only be an effective tool if it is working properly. Here are some things you can do to make sure that the laptop continues to work properly as well as some basic troubleshooting tips that can save you the hassle of turning the laptop in for repairs.
Basic Care:
· Make sure you transport your laptop carefully and in a laptop bag – The laptop is designed to be the most secure when closed, latched and in a bag. When going from class to class the computer should not be out and visible. Also, make sure you are not throwing the bag with the computer inside. A bag offers some protection but is not a guarantee. Handle it with care.
· Make sure that you have the laptop in “sleep mode” when transporting the machine from one spot to another. The hard drive contains platters that are continuously spinning and trying to adjust to be at true vertical or horizontal position. If you are moving the computer with the hard drive spinning, it can cause the hard drive to crash. By putting the computer to sleep, you can avoid this problem. The Gateways are put to sleep by pressing Fn + F3 and the Lenovos are done with Fn + F1.
· Back up files – You need to make sure that important files are saved in at least two locations. Backing up files to a USB flash drive or the Home network drive at school is very important.
· Charge the Battery – Having a fully charged battery can help reduce problems.
· Be very careful with food and drink around the laptop - Unlike a desktop PC, which has a keyboard and a mouse attached by cables to the machine, your laptop’s keyboard and pointing device are poised directly above the very heart and soul of the computer. A minor soda spill into the keyboard of a desktop can be a minor inconvenience, but a minor spill into a laptop keyboard can be the end of the laptop.
· Store the computer in “normal” temperature locations – Computers do not like extreme cold or heat therefore, don’t leave the computer inside a car, outside or anywhere else where these temperatures exist.
· Keep the fans and vents clear of obstructions – It is very important that the laptop is able to use the fan and vents to keep the computer cool. These can be easily blocked by cloth, towels, blankets, carpet, etc. and can cause extensive damage.
· Keep the laptop clean – o Use a dry soft cloth that does not have fabric softener on it to wipe the screen, keyboard and case of the laptop. (microfiber cloths are good for this)o If the cloth does not work, you can moisten the cloth and use that to wipe it cleano Do not spray any cleaners or liquids directly onto the laptop o Do not use cleaners to clean the computer. Water should be able to keep it clean.o You can use rubbing alcohol to clean the computer if water does not work. (put it on the cloth not directly on the computer)
Basic Troubleshooting
· Shut down the computer and restart – Many problems can be solved by shutting the computer completely off and then turning it back on. Try to shut down the computer using the start, shutdown method. If the computer is frozen, you can press and hold the power button until it turns off. This should be a last resort.
· Can’t log in at school:
o Restart the computer
o Check to see that the wireless is ono Make sure the workstation only box is unchecked
o Make sure the correct context is listed in the advanced settings of the login box
o Plug the computer into a hard wire network connection. Once logged, check to see if the wireless is showing up in the system tray. If it does, unplug the network cable and see if it works. If not, it may need to be reimaged
· Can’t log in at home and see the internet
o Restart the computer
o Make sure the workstation only box is checked
o Make sure the wireless is connected in the system try
o Make sure the proxy is off in Internet Explorer or Firefox
o If you have a wireless router and have the security on, try a different setting.
· Re-image the computer – You can reimage the computer yourself without having to turn it into the media center. See the troubleshooting guides at the PUL website to see how.
For more detailed information and troubleshooting documents, visit the PUL website at http://moodle.pennfield.net/parent/Visit these sites for even more laptop care information: